Product Operations | Delivery Lead
Product operations and delivery leader with a track record of designing the planning processes and executive operating procedures that let cross-functional technology organizations run at scale. At Royal Bank of Canada, oversaw the operating model for a 20+ application portfolio, while standardizing executive reporting, running quarterly planning cycles with business leaders, and managing budgets up to $17M.
Solving problems one byte at a time
Solving problems one byte at a time
Solving problems one byte at a time
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EXPERIENCE
2026-Present
Associate Director - Digital & AI Products
ROYAL BANK OF CANADA
Drive end-to-end delivery of AI programs across Capital Markets Technology, influencing senior stakeholders across engineering, product, and business teams to align investment priorities and turn ambiguity into shipped outcomes.
2024-2026
Senior Delivery Lead & Portfolio Manager
ROYAL BANK OF CANADA
Directed multiple, cross-functional IT teams to deliver application initiatives, overseeing the full lifecycle from initial concept to final production deployment under stringent deadlines.
2022-2024
ROYAL BANK OF CANADA
Senior Manager - IT Scrum Master
Led 36-member, cross-functional IT team across offices in North America and India to implement a new customer relationship management application (Salesforce) used by 19,000+ employees nationwide.
2020-2022
Data Engineering Analyst
ROYAL BANK OF CANADA
Results-driven Salesforce professional with a strong track record of delivering high-impact solutions on time and improving development workflows. Successfully delivered a Salesforce feature on schedule by removing blockers and resolving cross-team dependencies, recovering a two-week delay. Skilled in data modeling and integration, having designed and mapped complex RBC datasets to Salesforce objects while enhancing data accuracy and user experience.
President (founder)
RED LOTUS FILMS INC.
Dynamic leader with over 10 years of experience in video content production, supervising live action productions, and leading large teams with diverse backgrounds and expertise. Highly skilled in problem solving, navigating complex decision-making, and managing resources.
EDUCATION
2025-2026
Executive MBA
NORTHWESTERN UNIVERSITY (KELLOGG'S)
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Advance marketing & advance negotiations
2025-2026
YORK UNIVERSITY (SCHULICH)
Executive MBA
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Kellogg-Schulich EMBA Leadership and Innovation Award
2017-2019
Computer Programming Diploma
SENECA COLLEGE
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Dean's Honour List (4.0 GPA)
SKILLS
Jira - Advanced
Confluence - Advanced
Microsoft Excel - Advanced
Adobe Premiere Pro - Advanced
Adobe After Effects - Advanced
Adobe Photoshop - Advanced
EXPERTISE
Strategic Thinking & Vision
As a technology leader, I have consistently led with a clear strategic vision that aligns with long-term business goals. I specialize in identifying opportunities to improve efficiency, driving innovation, and positioning the team for success. Through a balance of analytical insight and bold decision-making, I have successfully launched new initiatives and navigated complex deliverables on time.
My approach to strategic planning is grounded in data, yet flexible enough to pivot quickly in changing environments. I have led cross-functional teams through multi-year business transformations, and digital innovation roadmaps. These efforts have translated into delivering value to our clients.
I prioritize aligning stakeholders and internal teams around a shared vision. By clearly articulating long-term objectives and connecting them to daily operations, I’ve fostered an environment where purpose drives performance. This clarity has enabled quicker execution and stronger buy-in.
Leadership & Management
My leadership style centers on empowering people, building trust, and creating a high-performance culture. As a tech lead, I’ve developed and mentored teams and cultivated inclusive environments where innovation and accountability thrive. I believe in transparent communication and leading by example to inspire engagement across all levels.
I’ve overseen complex initiatives - always with a focus on minimizing disruption and maximizing team collaboration. By promoting leadership development programs and aligning incentives with company goals, I’ve helped shape adaptive teams capable of executing under pressure.
Employee engagement and leadership alignment have been key to driving operational excellence and innovation. I consistently measure and act on feedback, ensuring that employees are connected to both company values and strategic goals. This people-first approach has resulted in improved morale and higher productivity.
Innovation & Adaptability
In an ever-evolving technology landscape, a tech lead must champion innovation and foster an adaptive mindset. This expertise involves not only driving product and service innovation but also embracing new business models, technology trends, and disruptive changes in the marketplace.
As a leader, I prioritize creating a culture where experimentation and creativity are encouraged. This requires a strategic focus on technology adoption and collaboration across departments to ensure the company remains at the forefront of its industry. By identifying emerging trends, I help pivot and reposition the company to capitalize on new opportunities, even in times of uncertainty.
Adaptability is equally essential. I lead teams through change management processes, ensuring teams are resilient in the face of disruption. When responding to technological advancements, I excel in navigating these challenges by staying agile and making data-driven decisions.